Return Policy
30-Day Return Policy
All returns must be accompanied by a Return Authorization (RA) number. Returns will only be accepted with an RA number. You may initiate a return for an item(s) within 30 days of receipt for a refund of the original payment (minus any shipping & handling fees). Returns outside of our 30 days General Return Policy will not be accepted. Refunds will be initiated once the item has been received and inspected by our warehouse. *You will be responsible for the cost of return shipping, which is non-refundable, if it is a Buyer's Remorse return. 25% Restocking Fee will be applied if the box has been opened.
To qualify for a general return, the item(s):
- Must be in resalable condition
- Must be free from scratches and/or defects
- Must not have been installed
- Must be in the original manufacturer's box and packaging
- Must not be missing pieces
- Must not be clearance/liquidations/closeout
Shipping Damage
If there is damage to the shipping packaging, fully inspect the product before signing any freight delivery receipts. If the product is damaged, you should decline the shipment and contact us at customer.service@koberangehoods.com for a replacement.
Customer Support
Monday - Friday, 8:30AM - 5:30PM (PST)
For additional information on returns, please contact us at customer.service@koberangehoods.com.